Returns and Cancellations
No returns will be accepted without a written authorization. All claims must be made within ninety (60) days of receipt of goods. Credit will not be issued unless the fabric is received on our premises within thirty (30) days from the date of the written return authorization. Anything returned must be in sellable condition, uncut and unprocessed. We cannot accept cancellations or returns of orders for fabrics that are custom made, have been phased-out, closed-out, or products treated with any special finishes such as flame proofing, paper backing, acrylic backing, vinyl or stain-repellent finishes or customs. Credit will be allowed on authorized returns as follows:
- Cuts of less than 10 yards-NO CREDIT
- Cuts of 11 or more yards-25% Restocking Charge
- Full Rolls-20% Restocking Charge
If your order has been cut and packed, and is either ready for shipment or has left our premises, cancellation cannot be accepted.